Terms & Cancellation Policy
Please review our policies for scheduling, cancellations, and service expectations at Pure Silk Beauty.
Appointment Scheduling
While walk-ins are welcome when the schedule permits, appointments are highly recommended to ensure zero wait time and dedicated one-on-one care. Booking confirms your preferred time and service.
Cancellation Policy
We understand plans change. If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance so we can offer the time to another client. Repeated no-shows or late cancellations may require a deposit to secure future bookings.
Late Arrivals
If you arrive late, we will do our best to accommodate your full service, but your appointment may need to be shortened so the next client is not delayed. Arrivals more than 15 minutes late may need to be rescheduled.
Service Expectations
All esthetic services are delivered or overseen by Pure Silk Beauty's licensed esthetician. Please share any skin concerns, allergies, or medications before your service so we can tailor your treatment appropriately.
Discounts & Offers
The 20% new-client discount is valid one time per new client, applies to eligible services (exclusions may apply), and expires 12 months from issue. Offers cannot be combined with other promotions unless stated.
Liability
While we take every precaution to provide safe, professional care, individual results and reactions may vary. Please follow all pre- and post-care instructions provided by your esthetician.
Contact Us
For questions about these terms, please contact Pure Silk Beauty at puresilkbeauty1@gmail.com or 614-564-9154.